Frequently Asked Questions
Orders
Once shipped, you will receive a shipping notification which includes your tracking number. If you haven't received anything from us, please contact us.
Please contact us ASAP at cs@scamperandco.com! We'll try our best to fix your order prior to shipment.
Yes! If you ordered the wrong size, you can exchange it for free (return shipping costs are at customer's expense unless we are responsible for the return.).
Shipping
Please note that we only ship to the contiguous United States.
We offer free standard shipping on +$70 orders.
If you wish to receive your order quicker, you can select our "Express Delivery" option for $14.95.
Returns & Exchanges
Please contact us at cs@scamperandco.com. We will send you a Return Authorization number.
Click Here to check our return policy.
No. Personalized items are not eligible for returns.
Engraving
Scamper & Co reserves the right to reject engraving requests we judge to be inappropriate or objectionable. Thank you!
Warranty
Yes! We offer a one-year warranty for all manufacturer defects.
You can check our warranty policy Here.
At Scamper & Co, we believe that pets are more than just animals—they're family. That's why we are committed to offering premium pet products that combine style, quality, and functionality. Whether you're looking for durable accessories, stylish collars, or personalized pet tags, Scamper & Co has everything you need to keep your furry friend comfortable, safe, and looking their best.